Massive flight delays and operational disruptions left thousands of passengers stranded across major airports on Wednesday.
IndiGo faced intense public backlash after massive flight delays and operational disruptions left thousands of passengers stranded across major airports, including Mumbai and Bengaluru, on Wednesday.
Social media was inundated with complaints, with several travellers calling the situation an “absolute mockery” of airline management and passenger rights.
Around 70 flights have been delayed in Mumbai and Bengaluru, HT has learnt.
Hours-long delays across multiple airports
According to the post shared by passengers on social media, delays ranged from 30 minutes to more than five hours. Many travellers reported long queues, lack of information, and repeated changes in departure schedules, which worsened congestion at check-in counters and boarding gates.
IndiGo issues statement
IndiGo issued an official statement acknowledging the widespread disruptions. The airline attributed delays to “operational challenges,” including technology issues, airport congestion and other operational requirements.
We have had several unavoidable flight delays and some cancellations in the past few days due to various reasons, including technology issues, airport congestion, and operational requirements. Our teams are working diligently to ensure that operations normalise as soon as possible. Furthermore, we are offering alternate flight options or refunds to affected customers, as applicable,” the airline said.